Frequently Asked Questions

General Information

What are ceramic poker chips?

Ceramic poker chips are actually a blend of ceramic material and high density polymer (no, they won't shatter like a ceramic mug!). This combination makes them extremely durable.

There are no stickers or labels used on ceramic chips - the designs are heat pressed directly into the material using a process called dye sublimation. This means that the designs are permanent and cannot be removed or peeled off. Ceramic chips are FULLY customizable - the entire front, back and edge design are printed with your custom graphics. There are no specific borders, colors, or designs that you have to choose from - the chips start out completely blank white. This gives you a ton of freedom with design, and also makes ceramic chips one of the most secure poker chip options on the market for casinos, card rooms and poker clubs. No one can buy the same exact style of plastic or clay chip, add their own label and sneak them in a stack - your ceramic chips will be unique to your game. 

Do you offer more than one style of ceramic chip?

The vast majority of our chips are printed on our house smooth ceramic blank, including all custom chips. The only exception to this is the Nevada Jacks chip line, which includes the Nevada Jacks Skulls, Saloon Series, and Desert Sands. These three designs are printed on the classic Nevada Jacks textured blank, since these are long-standing ceramic chips that have always been printed on textured blanks. We can print any designs on our textured blanks upon request, however we personally feel our smooth blanks are superior, and there is no difference in cost. The textured chips are actually more slippery, and slightly thinner and lighter than our smooth chips. The designs also print slightly less clearly on textured chips.

Do you offer sample sets?

YES! They are available here. And we highly recommend purchasing them before you make a decision on your chips. A full set of chips is quite heavy and is expensive to ship back to us if you change your mind, and semi-custom and custom chips absolutely cannot be returned or exchanged under any circumstances. Once the designs are pressed into the chips, there is no way to change or remove them.

What are "aligned edges"?

We've got a detailed page explaining that here.

How long will it take my order to ship?

We aim to ship the following items in 1-2 business days: sample sets, specialty chips, chip storage, dealer buttons, and prototypes. All other chips (loose chips, bundle sets, custom and semi-custom chips and plaques) will take about 2-3 weeks to produce prior to shipping.

Can I return my chips?

Returns will only be accepted if returned unused, in original packaging with return shipping within 3 days of delivery. On return items, original shipping costs will not be refunded. Shipping charges for all returned items are also the responsibility of the customer. No refunds will be issued until returned item has been received. Semi-custom and custom orders are not refundable or exchangeable. Refunds take up to 2 weeks to process depending on your bank.

How much do the chips weigh?

Our standard 39mm ceramic chips weigh approximately 9.5 grams. Larger chip sizes weigh more — for example, our 43mm chips are approximately 10.5 grams, and our 47mm chips are approximately 13.5 grams.

What is the thickness of the chips?

Our standard 39mm chips are approximately 3.3mm thick. Our larger 43mm and 47mm chips use the same thickness as the standard chips. Our 49mm and 60mm dealer button sizes are almost twice as thick (approx. 5.5mm).

Are these the same chips used in casinos?

Casinos may use either ceramic or clay chips, depending on the location. Most Vegas casinos use clay chips, which are not typically sold to the home market. Our chips are casino-quality ceramics, similar to those used in many casinos, card rooms, and poker clubs. They feature full-color dye-sublimated graphics embedded directly into the chip, with no stickers or labels to peel off.

For custom chips, what color options can I choose from?

There are virtually no limitations on color choices for custom chips. The only colors that we can’t print are neon/fluorescent or metallic shades. Since the chips are printed in full color on plain white ceramic blanks, you can choose almost any colors, artwork, gradients, patterns, or edge designs you'd like.

Do you have any deals or discount codes?

We do not regularly offer discount codes, but we do offer automatic volume pricing discounts on larger orders. The more chips you order, the lower the price per chip becomes. We also offer free shipping to the continental US for all orders over $250.

Can your stock designs be printed on larger sized chips?

Yes! Any of our designs can also be printed on our larger 43mm and 47mm chips. Pricing is the same as a regular custom chip order in those sizes. If you’re interested in a specific design on a larger chip size, just contact us before ordering.

 If I'm buying both stock and customized chips, will I still get the volume discounts?

Yes — volume pricing is based on the total quantity of chips in your order, including both stock and customized chips combined. This also applies if ordering multiple designs. 

How long does it take to get custom chips made?

Most custom and semi-custom chip orders take approximately 2–3 weeks for production prior to shipping. Production times may vary slightly depending on order size and workload.

Do you offer rush services?

Yes — expedited production may be available on a case-by-case basis depending on our current workload and your deadline. Please contact us before ordering if you need chips by a specific date.

 

Custom Chip Information

What is considered 'print-ready' artwork?

“Print-ready” artwork means your design files are properly prepared for production and won’t require additional setup or editing before printing. Ideally, artwork should be high-resolution (300 DPI or vector format), sized correctly, and include all fonts, logos, and images embedded or outlined. If your artwork isn’t print-ready, we’re happy to help with design setup for an additional fee.

We recently added some basic chip templates that you are welcome to use if they will work for your project. We can help with placing your logo/image/text/etc into these templates. You can view and download the Adobe Illustrator template here: Chip Templates

If you need fully custom design work, we are happy to recommend a designer for you, just contact us here. 

I have my own graphic designer. What files do you need?

You are more than welcome to use your own designer! Here is some general information regarding file types and requirements:

Vector artwork:

If you design in vector format (preferred, but not required) it is best to send us the original, editable or layered files (.ai, .eps, or .pdf with editing capabilities). This way we can make any small tweaks as necessary for production to ensure the best quality print.

Raster artwork:

If designing in Photoshop or other raster software, it is best to provide us with the original, layered or editable files (.psd or Photoshop pdf with editing capabilities). These should be in CMYK color mode, at 300dpi and at least 1.5 inches in diameter. See exact sizing specs below. If layered files are not available, we can also use .pdf, .jpeg, .png, or .tiff files. 

Sizing specifications:

39mm:

Face: 1.565" diameter
Edge: 4.92" x .133" (please ensure edge text is in all caps, and no taller than .075 inches at print size)

43mm:

Face: 1.704" diameter
Edge: 5.33" x .133" (please ensure edge text is in all caps, and no taller than .075 inches at print size)

47mm: 

Face: 1.868" diameter
Edge: 5.83" x .133" (please ensure edge text is in all caps, and no taller than .075 inches at print size)

49mm:

Face: 1.96" diameter
Edge: 6.11" x .223" (please ensure edge text is in all caps, and no taller than .15 inches at print size)

60mm:

Face: 2.36" diameter
Edge: 7.43" x .223" (please ensure edge text is in all caps, and no taller than .15 inches at print size)

You do not need to design with bleed. Bleed is very minimal with our process, and we will make sure nothing is cut off on your design during production. It is best to design your chips exactly how you'd like them to look, and if we see anything that will cause issue, we will let you know and adjust.